Returns.
Last updated August 12, 2026
Paperback orders
The paperback is sold and shipped through Amazon. Their returns policy applies — a 30-day refund or replacement, which is more generous than anything we could offer on our own, and is handled entirely by them. We can't process a refund for an order we never took, so please go through Amazon directly and it will be faster.
Direct orders
Direct sales are not open yet. If we open them, these terms will apply:
It arrives right or we replace it. Damaged in transit, bent cover, printing fault — send a photo and a new copy goes out. Keep the damaged one.
Cancel any time before dispatch for a full refund. Email us with your order number.
What we don't guarantee
We don't promise you'll like it, and we don't offer satisfaction refunds on the paperback once it has shipped in good condition.
That's a deliberate choice, and it's the same logic as The Rule inside the book. This is a system that only works if you run it. We can guarantee the object arrives and arrives intact. We can't guarantee you'll open it on Day 12, and we're not going to pretend otherwise to close a sale.
Everything the book contains is described in detail on the main page, including photographs of the actual interior pages. Read it before you order. If the voice or the format isn't for you, the honest answer is not to buy it.
Cancelling a pre-order
You can cancel any time before your copy ships, for any reason, for a full refund. Email [email protected] with your order number.
Once it's shipped it can't be cancelled — at that point the guarantees above apply instead.
Digital products
Digital products, including Stop Negotiating With Yourself — Protocol 01, are sold and processed by Lemon Squeezy as Merchant of Record and are delivered electronically. They are not covered by this page.
Refund handling, delivery problems and duplicate charges for digital purchases are set out in the Digital Product and Refund Policy. If a file will not open or never arrived, email us and we will resolve it. A broken or undelivered product is our problem.
Damaged or faulty copies
Email [email protected] with a photo and your order number, within 30 days of delivery. A replacement ships at no cost. No return required.
How refunds are paid
Refunds go back to the original payment method. Once we issue one, your bank typically takes 5–10 business days to post it. That part is out of our hands.
Your statutory rights
Nothing on this page limits any rights you have under the consumer law of your country. If local law gives you a stronger right than what's written here, that law wins.
Questions
Email [email protected]. See Contact for response times.
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